Robert Cope MSc BSc(Hons) BA Central London London EC1
PROFILE
PERSONAL
SUMMARY
A proven IT support professional, web designer and Scale 4 librarian with a positive attitude and the ability to excel under pressure. Robert is adaptable, conscientious, and enthusiastic with experience in providing professional IT Managed Support Services to self-employed individuals, start-ups, and SME businesses. Robert is a hardworking, ambitious, creative and a highly motivated individual, with a passion for the IT industry and an uncompromising commitment to quality and outstanding customer service.
With a proven track record as an IT support specialist, web design and hosting, Robert is very much inclined to seek solutions to problems; extremely interested in analysing information; frequently asking probing questions to get to the root of a problem.
EDUCATION
MSC ADVANCED
NETWORKING
Feb 2009 – May 2011
THE OPEN UNIVERSITY
The MSc course included four professional vocational modules, including Cisco CCNP materials, and a final research project. Robert’s thesis involves the design of a back-haul network connecting multiple remote Ethiopian villages in mountainous areas with no line-of-site to each other.
BSc (Hons)
IT & Computing
Feb 2002 – Sep 2009
THE OPEN UNIVERSITY
Robert gained a solid understanding of the structure of programming languages and developed the skills to use coding creatively in solving computational problems. Final year project titled “VoIP: Design and Implementation of an IP-based PBX for a Community Centre”.
BA – Bachelor
of Arts Open
Feb 2002 – Dec 2009
THE OPEN UNIVERSITY
Included multiple disciplines: Digital Communications, Networks, Maths, and Programming. The final project included an investigation into possible improvements in optical fibre communications and improvements to existing dense wavelength division multiplexing (DWDM).
CERTIFICATES
CISCO
CCNP
Feb 2009 – Jul 2010
THE OPEN UNIVERSITY
CCNP Routing and Switching certification validate Robert’s ability to plan, implement, verify, and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions.
CISCO
CCNA
Feb 2008 – Nov 2008
THE OPEN UNIVERSITY
CCNA Routing and Switching certification validate Robert’s knowledge of foundational networking technologies required of a core network engineer. This includes the ability to design and implement an office network based on the IP addressing scheme and the OSI layer model.
EMPLOYMENT
Learning &
Information Officer
Feb 2017 – Feb 2019
ISLINGTON BOROUGH COUNCIL – LIBRARY SERVICE
Carrying out typical Scale 4 librarian duties: library Stock management, including input to bibliographic databases as required. Unpacking, checking and servicing new materials and/or the repair and preparation of stock. Supervising part-time Saturday agency staff.
WEB DESIGNER
Feb 2011 – June 2021
CAPITAL DESIGNS
Responsible for web design and development of content managed, ecommerce websites with WordPress CMS platform and WooCommerce. Also responsible for Linux web server administration, server performance; website analytics, SEO, social media marketing.
LEARNING RESOURCE &
INFORMATION OFFICER
Dec 2002 – Jul 2011
CAMDEN BOROUGH COUNCIL – LIBRARY SERVICE
Provision of UK Online computer training & Internet access to members of the public in libraries and community centres within the London Borough of Camden. Also later performed general librarian duties within multiple libraries.
IT SUPPORT
TECHNICIAN
Jan 2002 – Nov 2002
QUEENSLAND MULTI-MEDIA ARTS CENTRE (QMMAC)
At-desk PC support to students & staff. Provision of computer classes, including ECDL. Responsible for PC hardware maintenance and network support. Introduced and implemented effective local area network server backup and restore procedures for all desktop PCs.
HELPDESK TECHNICIAN
Mar 1998 – Nov 2001
LATTICE LTD
1st/2nd line customer support (across NT, HP-UX, & Solaris platforms). Maintaining effective helpdesk system with emphasis on accountability and escalation management. Experienced in HP OpenView Service Desk ticketing system.
VOLUNTEERING
Web Designer &
Hosting Admin
Mar 2020 – To date
CLERKENWELL GREEN PRESERVATION SOCIETY LTD
Design, development and maintenance of societies’ website and back-end members’ social pages. Liaises with police, council, and third-party local stakeholders.
CLUB SECRETARY &
WEB DESIGNER
Jan 2010 – To date
CLERKENWELL CLOSE TENANTS ASSCIATION
Design, development, maintenance, and hosting of associations’ website. Liaises with police, council, and third-party local stakeholders.
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