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ROBERT COPE

LIBRARIAN | DIGITAL & INFORMATION MANAGEMENT SPECIALIST

Robert Cope MSc BSc(Hons) BA
Central London
London EC1
Contact Form

PROFILE

Experienced library professional with a proven track record in managing specialist civil engineering collections, thriving in structured, focused settings. Skilled in cataloguing, digitisation, and user support, with strong interpersonal abilities to engage diverse stakeholders. A diligent and ambitious professional passionate about advancing engineering knowledge through high-quality library services, supported by strong technical expertise and attention to detail.

SKILLS

  • Information & Records Management – Cataloguing (Soutron LMS, Talis LMS, UDC, Dewey), Digitisation
  • Library & Research Services – Archival research, Collection Development, Reference support
  • IT & Digital Solutions – Linux (RHEL 8), Apache, NGINX, MySQL, HTML/CSS, PHP
  • Web Development & Hosting – WordPress, WooCommerce, cPanel, DirectAdmin, SSL security
  • Project & Time Management – Organising workflows, Risk mitigation, Process optimisation
  • Technical Support & Training – User support, IT troubleshooting, Digital literacy coaching
  • Strong Written & Verbal Communication – Reports, stakeholder engagement, customer service
  • Integrity, Diligence & Professionalism – Ethical handling of sensitive information

EMPLOYMENT

Library Assistant – The Institution of Civil Engineering (ICE)

May 2023 – to-date

Pioneering steward of the UK’s largest civil engineering libraries, managing a globally recognised collection spanning over 200 years and serving 97,000 members worldwide.

  • Catalogue and index over 150 diverse acquisitions monthly, including new books, historical donations, periodicals, reports, and other materials, enhancing discoverability via the Soutron LMS using Universal Decimal Classification (UDC).
  • Maintain and optimise a 24/7 accessible electronic catalogue within the Soutron LMS, improving user retrieval efficiency by 20% through targeted digital enhancements.
  • Resolve 50+ weekly user enquiries, delivering tailored research support to engineers, academics, and members, ensuring timely and accurate responses.
  • Lead digitisation initiatives, scanning and uploading 300+ historical documents to the Soutron LMS, preserving legacy content for online access.
  • Optimised shelving workflows, cutting retrieval times by 15% and improving access to specialist materials.

Owner – Capital Designs

Mar 2019 – May 2023

  • Founded and operated Capital Designs, an independent e-commerce development consultancy serving manufacturers and merchants.
  • Designed and built bespoke online stores, leveraging WordPress, WooCommerce, and custom integrations to enhance client sales and visibility.
  • Provided full-service hosting solutions, managing domains, SSL security, and business email integration for uninterrupted client operations.
  • Led projects from concept to completion, ensuring technical precision, seamless functionality, and client satisfaction.

Learning & Information Officer – Islington Borough Council

Feb 2017 – Feb 2019

  • Managed library-based IT support, delivering one-on-one sessions to assist users with CV writing, online applications, and general digital skills.
  • Led cataloguing and stock maintenance, removing obsolete materials and coordinating book resale initiatives to generate revenue.
  • Provided frontline library services, handling user inquiries, memberships, and digital resource support.

Owner – Tech Handy

Apr 2012 – Feb 2017

  • Provided on-site IT support and troubleshooting services for small businesses and individuals, ensuring minimal downtime.
  • Delivered tailored IT solutions, including system repairs, software installations, and network security enhancements.
  • Managed website hosting and email services, ensuring secure and efficient digital operations for clients.

Library Learning Resource & Information Officer – Camden Libraries

Dec 2002 – Jul 2011

  • Delivered UK Online computer training across multiple libraries and community centres in Camden, promoting digital literacy and inclusion.
  • Provided one-to-one IT support, assisting users with job applications, CV writing, and online services.
  • Managed cataloguing and collection maintenance, ensuring efficient stock rotation and retrieval of archived materials.

EDUCATION

The Open University

  • Currently studying – MBA – Master of Business Administration (Expected Jun 2025)
  • 2013 – MSc in Advanced Networking
  • 2011 – Postgraduate Diploma in Advanced Networking
  • 2009 – BSc (Hons) in Information Technology and Computing
  • 2007 – BA – Bachelor of Arts Open
  • 2006 – Diploma in Computing

PROFESSIONAL CERTIFICATES

The Open University

  • 2013 – Cisco CCNP
  • 2011 – Cisco CCNA

VOLUNTEERING

Web Design & Hosting Admin – Clerkenwell Green Preservation Society

Mar 2020 – to-date

  • Design, develop, and maintain the society’s website and back-end member portal.
  • Manage member registration and user access, ensuring a seamless onboarding process.
  • Oversee hosting and security to ensure uninterrupted digital operations.
  • Coordinate and distribute newsletters via Mailchimp, keeping members informed and engaged.
  • Liaise with police, local councils, and third-party stakeholders to support community initiatives.

Club Secretary & Web Design – Clerkenwell Close Tenants Association

Jul 2005 – to-date

  • Design, develop, and manage the association’s website, ensuring accessibility and security.
  • Provide hosting and technical support for community digital services.
  • Act as a liaison between tenants, local authorities, and external partners to facilitate communication and engagement.

3 University Degree's

MSc, BSc, BA

Librarian

Scale 4 Librarian

Computer Helpdesk

IT Support Specialist

eCommerce

Development & Hosting

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